Warranty List

 

Product

Warranty Period

Inner Tire

n/a

Tire

3 months
Spoke

3 months

Grips

3 months

Brake Pads

3 months

Seat Tube Clamp

3 months

Discs

6 months

Seat Pad/saddle

6 months

Carrier(front/rear)

2 year

Phone mount

 1 year

Kickstand

1 year

Reflector

1 year

Ring

1 year

Pedals

1 year

Hydraulic Disc Brakes

1 year

Anti-vibration Front forks

1 year

Rigid Metal Front forks

5 years

Frame

5 years
Pannier Bag

2 years
TENWAYS Power Bank

2 years

Display Panel

2 years

Front Light

2 years

Bottom Bracket

2 years

Charging Port Cover

2 years

Motor

2 years

Controller

2 years

Torque Sensor

2 years

Sprocket

2 years

Crank

2 years

Battery

2 years

Front Hub/Wheel Hub 

2 years

Rim

2 years

Belt

2 years

Freewheel

2 years

Waterproof line

2 years

Handlebar

2 years

Stem

2 years

Seat Post

2 years

Bracket Parts

2 years

Charger

2 years

Inflator

2 years

Backlight

2 years

Quick Release

2 years

Gear Lever

2 years

Mechanical Speed Controller

2 years

Gear Plate

2 years

Bicycle Canopy（Cargo ）

 3 months
Cover of Load Box（Cargo ） 1 year

Load Box（Cargo ）

1 year

Seat (Cargo One)

1 year

Mudguards

2 years

Smart Connect

2 years (Hardware) 
Please note: Subscription fees and service periods vary by plan.

Chain

1 year

Chain Cover

2 years

Battery Cover

2 years

Longtail Duo Handrail

2 years

Longtail Duo Storage Box

2 years